NHTSA Complaint #10239506 — 2004 NISSAN MURANO

WITHIN A FEW DAYS ALL FOUR DOOR LOCK STOPPED LOCKING OR UNLOCKING AUTOMATICALLY USING THE REMOTE OR THE DOOR SWITCH. THE ONLY WAY TO LOCK OR UNLOCK THE DOORS WAS MANUALLY. I TOOK IT INTO THE DEALERSHIP FOR DIAGNOSIS AND THEY SAID THAT ALL FOUR ACTUATORS WENT OUT AND NEEDED TO BE REPLACED AT A COST OF $1600. THEY SAID THEY REPLACE FUEL LOCK ACTUATORS ALMOST WEEKLY AND DOOR LOCK ACTUATORS VERY FREQUENTLY BUT USUALLY NOT ALL FOUR A THE SAME TIME. I FOUND IT REALLY HARD TO BELIEVE THAT FOUR INDEPENDENT COMPONENTS WOULD GO OUT ALL WITHIN THE SAME WEEK. I PLACED A POSTING ON A FORUM AND WAS AMAZED AT THE RESPONSE OF THE SAME PROBLEM. IT IS A DEFINIATE SAFETY AND SECURITY ISSUE WHEN YOU IN THE CAR BECAUSE YOU HAVE NO IDEA IF ALL DOORS ARE LOCKED UNTIL YOU LOOK AT EVERYONE OF THEM AND THEN YOU AREN'T REALLY SURE. IT ALSO IS A SAFETY/SECURITY ISSUE WHEN YOU ARE OUTSIDE THE VEHICLE BECAUSE THE MURANO ONLY HAS ONE EXTERNAL KEY LOCK. IT IS ALSO VERY INCONVENIENT. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. *TR