NHTSA Complaint #10239288 — 2008 SCION XB

I PURCHASED A BRAND NEW 2008 SCION XB ON AUGUST 3, 2008 AND ONLY AFTER 2.5 WEEKS NOTICED THE "L" SHAPED CRACK ON MY WINDSHIELD. AFTER MY INITIAL INSPECTION I COULD NOT SEE ANY VISIBLE ABRASIONS. I TOOK MY VEHICLE TO THE DEALER 2 DAYS AFTER I FIRST NOTICED AND WAS TOLD THAT IT WAS DUE TO A ROCK. THE SERVICE REPRESENTATIVE THAT CONDUCTED THE TEST HAD TO LITERALLY TRY TO FIND A "POINT OF CONTACT". HE EVEN HAD TO REQUEST FOR SOMEONE ELSE TO FIND ONE. FINALLY AFTER NUMEROUS PASSES WITH HIS PEN AND FINGER HE FINDS A SMALL CHIP ABOUT THE SIZE OF A PEN TIP, AN INCH DOWN FROM THE SEAM OF WHERE THE GLASS MEETS THE CAR. THE CAR HAS LESS THAN 600 MILES. IS PARKED IN A GARAGE (AT WORK AND HOME). THE CRACK IS NOW AN ESTIMATED 7+ INCHES. I SAID TO THE SERVICE REP, "IS THE QUALITY OF THE WINDSHIELD THAT POOR, THAT A VERY SMALL ROCK HITTING A BRAND NEW WINDSHIELD WOULD CAUSE THIS MUCH DAMAGE". HIS RESPONSE WAS YES. *TR