NHTSA Complaint #10238943 — 2002 DODGE CARAVAN

I OWN A 2002 DODGE CARAVAN SE, WITH ROUGHLY 115,000 MILES ON IT. I WAS DRIVING DOWN THE HIGHWAY AT THE POSTED SPEED LIMIT OF 55 MPH. THE WEATHER WAS FINE, NOT PARTICULARLY WINDY OR ANYTHING OF THAT NATURE. ALL OF A SUDDEN, I HEARD A LOUD POPPING SOUND. I LOOKED IN MY REAR VIEW MIRROR JUST IN TIME TO SEE THE PASSENGER-SIDE BACK WINDOW IMPLODING INTO THE BACK OF THE VAN. IT WAS THE VERY BACK SIDE WINDOW, THE ONE THAT IS ABLE TO BE VENTED MANUALLY. IT WAS NOT VENTED AT THE TIME OF THE IMPLOSION. I HAD NOT SEEN ANY PROJECTILES SAILING THROUGH THE AIR THAT COULD'VE HIT THE WINDOW. I HAD NOT SEEN ANY CRACKS OR IMPERFECTIONS IN THE WINDOW. THE BIGGEST PROBLEM I AM FACING IS THAT THIS IS THE 2ND TIME GLASS HAS MYSTERIOUSLY BROKEN IN THE VEHICLE. ABOUT A YEAR AND A HALF AGO, THE BACK WINDSHIELD SHATTERED WHEN I GOT INTO THE VAN AND SHUT THE DOOR. IN THAT INSTANCE, I WAS PARKED, AND THE VEHICLE HADN'T EVEN BEEN TURNED ON YET. IN THAT CASE, AT LEAST THERE WASN'T FLYING GLASS INSIDE OF THE CAR. I AM OFFICIALLY FRUSTRATED (AND TERRIFIED) WITH THIS PROBLEM, AND AM VERY HAPPY THERE WASN'T ANYONE SITTING IN THE BACK OF THE VAN WHEN THIS HAPPENED. THIS HAPPENED 4 DAYS AGO, AND I HAVE NOT YET GOTTEN IT FIXED. I AM CURRENTLY EXPLORING DIFFERENT AVENUES TO EXPRESS MY DISTRUST AND ANGER AT THIS SITUATION. I ALSO DO NOT BELIEVE THIS HAD TO DO WITH A DRIVING ERROR COMMITTED ON MY PART. I WOULD LIKE THIS TO BE RESOLVED, IDEALLY WITH DODGE REPLACING MY WINDOW FREE OF CHARGE. THANK YOU FOR YOUR TIME. *TR