NHTSA Complaint #10238844 — 2007 SATURN VUE

TL*THE CONTACT OWNS A 2007 SATURN VUE. THE CONTACT STATED THAT WHENEVER HE PLACED THE KEY INTO THE IGNITION TO START THE VEHICLE, IT WOULD NOT TURN OR GRIND. HE COULD NOT TURN THE KEY TO START THE VEHICLE. HE TOOK THE VEHICLE TO THE DEALER TWO TIMES AND THEY REPLACED THE TUMBLERS TO REMEDY THE ISSUE. THE CONTACT DID NOT FEEL THAT THE DEALER CORRECTED THE ISSUE AND THE IGNITION WAS BEGINNING TO "CATCH" AGAIN. AFTER THE LAST VISIT TO THE DEALER, HE NOTICED THAT THE STEERING WHEEL DID NOT LOCK AT ALL. THE DEALER STATED THAT THE 2007 SATURN VUE WAS THE ONLY MODEL YEAR THAT DID NOT HAVE A STEERING WHEEL LOCK. THE MANUFACTURER AGREED WITH THE DEALER. THE CURRENT MILEAGE WAS 24,240 AND FAILURE MILEAGE WAS APPROXIMATELY 20,000. UPDATED 09/23/08 *BF THE CONSUMER STATED THE STEERING WHEEL DOES NOT LOCK. UPDATED 09/25/08 *JB