NHTSA Complaint #10238803 — 2002 LAND ROVER FREELANDER

2002 LAND ROVER FREELANDER - OVER A 2 YEAR PERIOD REPEATEDLY TOOK THE CAR TO LAND ROVER DEALER FOR MISSING COOLANT - CAR FAILS TO DRIVE APRIL 2006 - INFORMED ENGINE NEEDS TO BE REPLACED - REPLACED ENGINE JULY 2006 - ~8 DEALER SERVICING INCLUDING ~5 FOR ENGINE RELATED ISSUES OVER THE NEXT ONE AND HALF YEARS - CAR FAILS TO DRIVE THREE TIMES IN 2 MONTHS - TAKEN TO LAND ROVER DEALER FOR DIAGNOSIS EACH TIME OF FAILURE - TOLD ENGINE NEEDS TO BE REPLACED JUNE 2008 - LAND ROVER CUSTOMER CARE CENTER / SERVICE CONTACTED REPEATEDLY WITH ESCALATION TO A SUPERVISOR - LAND ROVER WILL NOT TAKE ANY ACTION TO HELP RESOLVE CUSTOMER ISSUE AROUND DEFECTIVE ENGINES - STAND BY 12 MONTH WARRANTY - ONE CAR, 2 ENGINES FAILED/DEFECTIVE OVER 5 YEARS OWNERSHIP - MANUFACTURER REFUSING TO ACKNOWLEDGE PRODUCT DEFECTS, TAKE RESPONSIBILITY AND ASSIST CUSTOMER TO MAKE GOOD ON SUBSEQUENT PRODUCT LIABILITY. *TR