NHTSA Complaint #10238510 — 2002 DUTCHMEN LITE

6-28-2008 DISCOVERED FIRE IN OUR 2002 DUTCHMEN LITE TRAVEL TRAILER. UPON INSPECTION I FOUND THE MICROWAVE OVEN RUNNING AND WAS THE SOURCE OF THE FIRE. 7-3-08 REALIZED OUR MICROWAVE WAS THE SUBJECT OF NHTSA RECALL NUMBER 03E044000. IT IS A SAMSUNG MODEL# MR5491G MANUFACTURED FEBRUARY 2002. ON 7-3-08 I ALSO CALLED THE SAMSUNG COMPANY AND INFORMED THEM OF MY MISFORTUNE. I'VE SENT SAMSUNG PICTURES AND ESTIMATES OF DAMAGES PER THEIR REQUEST, AS WELL AS REMOVING THE OVEN FROM THE TRAILER AND DRIVING IT 50 MILES ONE WAY TO THEIR NEAREST SERVICE CENTER FOR REPAIRS. THEY HAVE SINCE INFORMED ME THAT IT IS NOT REPAIRABLE. I'M VERY FRUSTRATED WAITING ON THEIR CLAIMS DEPARTMENT TO RESPOND. WE ARE MISSING OUR MUCH CHERISHED CAMPING SEASON AND I DON'T KNOW WHAT STEPS TO TAKE SHORT OF HIRING A LAWYER, WHICH ISN'T IN MY BUDGET. PLEASE HELP. WHAT DO I DO NEXT. SAMSUNG CLAIM NUMBER FOR MY CASE IS 3000160265. IF YOU CAN HELP I WOULD APPRECIATE IT. *TR