NHTSA Complaint #10238135 — 2007 NEWMAR KOUNTRY STAR DP

MOTOR HOME IS NEW. WINDSHIELDS WIPERS WERE TURNED ON DURING A RAIN STORM. ON THE FIRST SWEEP BOTH WIPER ARMS EXTENDED TOO FAR TO THE LEFT. DRIVERS SIDE WIPER ARM WRAPPED AROUND THE LEFT SIDE OF THE CURVED WINDSHIELD WHILE THE PASSENGER SIDE WIPER ARM ROTATED APPROX 180 DEGREES. WIPERS ARMS FROZE IN THAT POSITION. WIPER MOTOR WAS BURNT UP, FUSE WAS BLOWN, AND SPLINES IN THE WIPER ARMS WHERE MOUNTED TO WIPER ROTATING SYSTEM WERE GROUND SMOOTH. WIPER ARMS AND MOTOR WERE REPLACED UNDER WARRANTY. SECOND TIME WIPERS TURNED ON DURING A RAIN STORM THEY OPERATED APPROXIMATELY 24 CYCLES AND DID THE SAME THING. CHECKED THE NEWMAR OWNER SITE ON IRV2.COM AND FIND THAT MANY OTHER NEWMAR OWNERS REPORT THE SAME / SIMILAR EXPERIENCE WITH WIPERS. FIRST OCCURRENCE WAS ON SECONDARY ROAD. MINIMUM TRAFFIC, NO PLACE TO STOP SO PROCEEDED WITH DIMINISHED VISIBILITY. SECOND OCCURRENCE OCCURRED ON BUSY I-80 IN THE MIDDLE OF HEAVY SEMI TRUCK TRAFFIC. AGAIN NO PLACE TO SAFELY STOP SO PROCEEDED WITH GREATLY DIMINISHED VISIBILITY UNTIL COULD SAFELY STOP AND WAIT FOR RAIN AND WATER THROWN BY TRAFFIC TO CEASE. CURRENTLY WAITING FOR NEWMAR TO FIND SOMEONE WHO CAN ADDRESS PROBLEM. *TR