NHTSA Complaint #10237980 — 2004 FORD EXPLORER STRUCTURE:FRAME AND MEMBERS

Complaint Details

ODI Number	10237980
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:FRAME AND MEMBERS
Date of Incident	August 8, 2008
Date Filed	August 13, 2008
Mileage	43,500 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

ON AUGUST 8, 2008 I OPENED THE BACK GLASS OF MY 2004 FORD EXPLORER AT WHICH TIME THE BRACKET AT THE TOP OF THE GLASS BROKE LOOSE CAUSING MY GLASS TO FALL. IT HIT ME IN THE HEAD WHEN IT FELL AND WOULD HAVE POSSIBLY FELL ON ME IF THE OTHER BRACKET HAD NOT STAYED IN PLACE. I CONTACT FORD MOTOR COMPANY BUT HAVE BEEN UNABLE TO DETERMINE WHAT MODEL YEARS OF THE FORD EXPLORER WERE RECALLED PREVIOUSLY FOR THIS SAME PROBLEM. MY EXPLORER WAS NOT COVERED UNDER THE RECALL BUT I BELIEVE IT SHOULD HAVE BEEN AS FORD INSTALLED FAULTY BRACKETS ON MY TRUCK. CURRENTLY MY HUSBAND PURCHASED A "RECALL KIT" FROM FORD TO CORRECT THEIR FAULTY EQUIPMENT AND IS IN THE PROCESS OF TRYING TO FIX MY BACK GLASS SO THAT MY VEHICLE IS DRIVABLE AGAIN. *TR

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