NHTSA Complaint #10237864 — 2001 FORD TAURUS

I HAD 3 BROKEN COIL SPRINGS ON MY CAR AT ONE TIME. I LEARNED THERE WAS A RECALL ON THE FRONT COIL SPRINGS, BUT NOT ON THE BACK. I HAVE ALSO LEARNED THAT THE CAUSE OF THE FAULT ON THE COIL SPRINGS WAS SALT ON THE ROAD, WHICH IS WHAT CAUSED MY FRONT AND REAR COIL SPRINGS TO BREAK. I BELIEVE THERE SHOULD BE A RECALL ON THE REAR COIL SPRINGS, AS WELL AS THE FRONT. I CALLED FORD'S COMPLAINT DEPARTMENT, AND THEY SAID THIS WOULD NOT BE CHANGED. THEN, I HAD BROKEN SHOCK ABSORBERS, WHICH MY FORD GARAGE TOLD ME WAS A RESULT OF THE COIL SPRINGS. SO NOT ONLY DID I HAVE TO PAY FOR THE REAR COIL SPRINGS, BUT I ALSO HAVE TO PAY TO REPAIR THE SHOCK ABSORBERS! THE GARAGE MANAGER SAID HE HAS HAD NUMEROUS CASES LIKE THIS -- IN FACT, HE HAD TWO IN THE SHOP IN THE SAME WEEK. *TR