NHTSA Complaint #10237205 — 2003 CHEVROLET SILVERADO

I AM AN EXPERIENCED CPST IN BATON ROUGE LOUISIANA. ON 7-30-08 I ASSISTED A MOTHER WITH THE INSTALLATION OF A NEW BRITAX MARATHON (CAMO PATTERN COVER) USING THE LATCH SYSTEM. MOTHER INDICATED SHE HAD JUST RECEIVED THE SEAT AND IT HAD BEEN BACK-ORDERED FOR SOME TIME. WHEN I PULLED BACK THE SEAT COVER TO ACCESS THE STORED LATCH ATTACHMENTS....I NOTED THAT THE ATTACHMENTS WERE STORED IN A MANNER THAT MIGHT LEAD TO MISUSE. THE ATTACHMENTS WERE ROUTED TO THE INSIDE OF THE HARNESS BEFORE BEING PLACED IN THE RECESSED STORAGE COMPARTMENT (IN THE SHELL TOWARD THE BACK OF THE SEAT). THE PROBLEM....UNLESS A PARENT LIFTS THE SEAT COVER ALL THE WAY TO VISUALIZE THE ? MISROUTING OF THE STORED CONNECTORS ...ENTANGLEMENT OF THE HARNESS COULD EASILY OCCUR WHEN THE ATTACHMENTS ARE REMOVED FROM THE STORAGE COMPARTMENT AND PULLED THROUGH THE RF BELT PATH PATH OPENINGS IN THE SHELL. I HAVE CONTACTED THE CLIENT TO ASK FOR BATCH NUMBER AND SERIAL # ON THE PRODUCT BUT THE HOME PHONE SEEMS CONNECTED TO A FAX. INFORMATION I DO HAVE: BRITAX MARATHON MODEL # E9L0668 MFG 07/09/2008 FABRIC COVER...CAMO PATTERN I DID SPEAK WITH A BRITAX REPRESENTATIVE (CHRIS) ON 8-6-08 TO REPORT MY CONCERNS. I GAVE HIM THE MODEL # AND MFG DATE. HE DID NOT REQUEST ANY IDENTIFYING INFORMATION OR CONTACT INFORMATION FROM ME FOR FOLLOW-UP. I AM ALWAYS SOMEWHAT CONCERNED WHEN NO FOLLOW-UP NAME / NUMBER IS REQUESTED ON A CONCERN I HAVE REGISTERED WITH A MANUFACTURER. (RELATED VEHICLE INFORMATION: MODEL YEAR=2003, MAKE=CHEVY , MODEL=SILVERADO). *TR