NHTSA Complaint #10237057 — 2000 VOLKSWAGEN PASSAT

TL*THE CONTACT OWNS A 2000 VOLKSWAGEN PASSAT. THE CONTACT EXPERIENCED ISSUES WITH THE ELECTRICAL SYSTEM. THE ALARM IN HER VEHICLE WOULD GO OFF UNEXPECTEDLY. SHE HAD TO UNPLUG THE BATTERY IN ORDER TO SHUT OFF THE ALARM. IN ADDITION, THE CONTACT COULD NOT CONTROL THE LOCKING AND UNLOCKING OF THE DOORS OR THE WINDOWS GOING UP AND DOWN. THE ONLY WINDOW SHE COULD CONTROL WAS THE DRIVER'S SIDE WINDOW. THERE WAS ALSO APPROXIMATELY FOUR INCHES OF WATER UNDER THE DRIVER'S SEAT. SHE BELIEVED THAT IT WAS COLLECTIVE RAIN WATER THAT DID NOT DRAIN, BUT RATHER ESCAPED INTO THE VEHICLE. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE REPAIRS WOULD COST OVER $4,000. THE MANUFACTURER CALLED THE DEALER AND ASKED THEM WHY IT WOULD COST SO MUCH FOR THE REPAIRS. THE CONTACT'S CASE WAS FILED BY THE MANUFACTURER. SHE ALSO TOOK THE VEHICLE TO AN OUTSIDE MECHANIC AND THEY STATED THAT THE ISSUES WERE COMMON AMONG VOLKSWAGEN OWNERS. THE CURRENT MILEAGE WAS APPROXIMATELY 103,000 AND FAILURE MILEAGE WAS APPROXIMATELY 102,000.