NHTSA Complaint #10237023 — 2003 FORD TAURUS

NOTICE ABOUT 2 WEEKS AGO THAT OUR BLOWER MOTOR WAS NOT WORKING AT ALL TIMES. IT HAS PROGRESSIVELY GOTTEN WORSE AND NOW DOES NOT WORK AT ALL. WE CANNOT HEAT OR COOL THE VEHICLE OR DEFROST THE WINDSHIELD OR SIDE WINDOWS. I KNOW THE TEMP CONTROL IS WORKING BECAUSE WHEN I TURN THE AC ON THERE IS A FAINT FEELING OF COLD WHEN I HOLD MY HAND ON THE VENTS. I ACTUALLY WORK FOR A FORD DEALER AND WAS TOLD THAT YES IT IS A KNOWN DEFECT WHERE WATER LEAKS IN AND SHORTS OUT THE FAN MODULE. THE DEALER TOLD ME THEY WOULD INSTALL A NEW FAN AND SHIELD SO IT DOES NOT HAPPEN AGAIN BUT IT WOULD BE AT MY OWN EXPENSE. FORD HAS ISSUED A TECHNICAL SERVICE BULLETIN ACCORDING TO OUR ADVISORS BUT NOT A RECALL AS THEY DON'T FEEL IT IS A SAFETY ISSUE. HOW CAN THIS NOT BE A SAFETY CONCERN IF YOU CAN'T CLEAR YOUR WINDOWS? *TR