NHTSA Complaint #10236595 — 2002 NISSAN ALTIMA

MY CAR HAS A RECALL FOR THE ENGINE. I TOOK TIME OFF FROM WORK TO GO AND GET MY CAR SERVICED. THE SAME DAY OF THE SERVICE, MY CAR "SERVICE ENGINE SOON" LIGHT CAME ON AND THE CAR HAD POOR PERFORMANCE. I CALLED THE DEALERSHIP BACK TO EXPLAIN THE SITUATION, AND THE SERVICE PERSON TOLD ME TO BRING IT BACK IN. I TOLD THEM I NEEDED A LOANER CAR SO I COULD GO TO WORK. THEY INSISTED THAT THEY DO NOT ISSUE LOANERS ANYMORE, SO I PROCEEDED TO OBTAIN ANOTHER WAY. I CALLED THE DEALERSHIP, ON SEVERAL OCCASIONS TO LET THEM KNOW IT WAS A PROBLEM GETTING MY CAR IN WITHOUT THE COURTESY OF A LOANER. IN JUNE 2008, I TRIED TO OBTAIN MY LICENSE BUT THE CAR FAILED THE EMISSION TEST. I CONTACTED THE NISSAN HEADQUARTERS WITH MY COMPLAINT MAKING SEVERAL CALLS AND LEAVING MESSAGES. A REGIONAL MANAGER ASSISTANT CONTACTED ME TO LET ME KNOW THE MANAGER WILL CALL ME WITHIN 3 DAYS. SHE DID NOT CONTACT ME LIKE SHE PROMISED, SO I KEPT CALLING UNTIL FINALLY I REQUESTED SOMEONE CALL ME ASAP. I RECEIVED A CALL ON THURSDAY, 7/31/08 FROM THE REGIONAL SPECIALIST STATING THAT THE PROBLEM I AM HAVING HAS NOTHING TO DO WITH THE EMISSION TEST FAILURE AND ADDED THERE WAS NOTHING THEY COULD DO. SHE REFERRED ME TO THE DEALERSHIP AND STATED SHE HAS NOTHING TO DO WITH THEIR DECISION. I CALLED THE DEALERSHIP AND THE SERVICEMAN STATED THAT HE HAD SPOKEN TO THE REGIONAL SPECIALIST AND WHEN I BRING THE CAR IN I WOULD HAVE TO PAY FOR DIAGNOSTIC COSTS AND REPAIR SERVICES, BECAUSE IT IS PROBABLY NOT THEIR PROBLEM. AS OF NOW, THE PROBLEM OF MY CAR NOT BEING REPAIRED AND UNSAFE HAS NOT BEEN RESOLVED, WHICH WAS STATED COULD RESULT IN A FATAL ACCIDENT. *TR