NHTSA Complaint #10236215 — 2001 VOLVO S60

IN OCTOBER 2007, I INQUIRED OF FIELDS VOLVO OF WAUKESHA WISCONSIN, ABOUT A MALFUNCTIONING TEMPERATURE GAGE. THE GAGE WOULD OFTEN DISPLAY A FAULTY READING, SHOWING THAT THE CAR WAS OVERHEATING WHEN IN FACT IT WAS NOT. WHEN I BOUGHT MY CAR IN FOR AN INSPECTION OF THE MATTER, JASON FISCHER SERVICE ADVISOR, INFORMED ME THAT I NEEDED AN ELECTRONICS BO ( SEE ATTACHED RECEIPT). HE ASSURED ME THAT WAS THE PROBLEM, SO I AGREED TO ALLOW HIM TO REPLACE IT AND WAS CHARGED $537.15 FOR THE PROCEDURE. HOWEVER, A YEAR LATER IN JULY 2008, THE PROBLEM RESURFACED. EVENTUALLY, THE COOLING FAN MALFUNCTIONED AND WOULD NOT SHUT OFF. THIS PROBLEM ALSO CAUSED THE BATTERY TO DRAIN. I TOOK MY CAR TO AUTO WERKS IMPORT CENTRE IN MILWAUKEE, WISCONSIN, WHO THROUGH RESEARCH OF THE PROBLEM, FOUND THAT THERE WAS A RECALL ISSUED FOR THE COOLING FAN IN NOVEMBER 2004. I WAS ALSO CHARGED $200.53 FOR REPLACEMENT OF A TEMPERATURE SENSOR AND THE THERMOSTAT. (SEE ATTACHED RECEIPT) AS A SATISFIED VOLVO CUSTOMER FOR OVER 10 YEARS, I FEEL THAT HAD THOROUGH RESEARCH BEEN DONE PRIOR TO MALFUNCTIONING OF THE COOLING FAN, EXCESS CHARGES COULD HAVE BEEN AVOIDED. I AM THEREFORE SEEKING A PARTIAL REFUND OF MAINTENANCE CHARGES. YOUR IMMEDIATE RESPONSE TO MY REQUEST WOULD BE MOST APPRECIATED. *TR