NHTSA Complaint #10235866 — 2006 MONACO COACH KNIGHT

2006 MONACO COACH KNIGHT.- MARCH 18, 2008 MONACO RECALLED MODEL YEAR 2006-2007 DIPLOMAT AND HOLIDAY RAMBLER ENDEAVOR MOTORHOMES EQUIPPED WITH WIPER SYSTEMS SUPPLIED BY AM EQUIPMENT. MY MODEL, THE COACH KNIGHT, WAS NOT INCLUDED IN THE RECALL, THOUGH I HAVE THE VERY SAME WIPER SYSTEM BEING RECALLED AND HAVE THE VERY SAME PROBLEMS LISTED ON THE RECALL. THE WINDSHIELD WIPERS HAVE NEVER WORKED FROM THE TIME IT WAS PURCHASED (APRIL 2007). I TOOK THE MOTORHOME OUT ABOUT 3 WEEKS AFTER BUYING IT AND HAD RAIN ON THE TRIP BACK WHEN I FIRST NOTICED THE WIPER PROBLEM. I HAVE MADE SEVERAL REQUESTS AS WELL AS TAKING IT IN TO HAVE THIS REPAIRED AT THE PLACE OF PURCHASE (INFINITY MOTOR HOME SALES IN PRESCOTT AZ). I MADE SEVERAL STOPS ALONG MY TRAVELS TO SEE IF OTHER REPAIR SHOPS COULD LOOK AT THE WIPER PROBLEM, BUT DUE TO TIME CONSTRAINTS AND THEIR WORK LOAD, THEY COULD NOT HELP ME. THE DRIVE MOTOR LINK BECOMES DISENGAGED DURING OPERATION FROM THE WIPER DRIVE ARM WHERE IT ATTACHES TO THE DRIVE ARM, CAUSING THE WIPER SYSTEM TO FAIL. WHEN THE WIPER SYSTEM FAILS, I HAVE TO SLOW THE VEHICLE IN ORDER TO HAVE ENOUGH VISIBILITY TO PULL OVER TO THE SIDE OF THE ROAD. I THEN HAVE TO TAKE A LADDER OUT AND TRY TO FIX THE WIPERS LONG ENOUGH TO FIND A SAFER LOCATION TO PULL OVER. I HAVE CONTACTED THE FOLLOWING PEOPLE ABOUT THIS PROBLEM: DENNIS (WITH MONACO) 877-466-6226 (HE SAID THE WRONG TYPE OF HARDWARE HAD BEEN INSTALLED IN THE WIPER SYSTEM FROM THE BEGINNING AT THE INDIANA PLANT). JACK (MANAGER AT INFINITY IN PRESCOTT AZ) 928-445-7910 (HE WILL ONLY REPLACE PARTS WHEN ORDERED TO DO SO BY MONACO). BOB PIERSON (AT MONACO) 800-685-6545 (HE SAID HE WAS AWARE OF THE PROBLEM, BUT THE KNIGHT MODEL WAS NOT ON THE LIST AND FELT HE COULD NOT DO ANYTHING ABOUT. HE REFERENCED A REPAIR SHOP IN PHOENIX - MASSEY'S DIESEL REPAIR (602-233-1700) THEY SAID THERE WAS NOTHING THEY COULD DO (AFTER TALKING WITH MONACO, WHO REFUSED TO ADMIT MY MODEL WAS HAVING THE SAME PROBLEMS). *TR