NHTSA Complaint #10235699 — 2002 NISSAN FRONTIER

ON JUNE 30 MY NISSAN FRONTIER BROKE DOWN. I HAD IT TOWED TO THE WEBSTER NISSAN OFFICE. I SPOKE WITH BRIAN AT NISSAN ON JULY 1ST AND HE TOLD ME THAT MY TRUCK WOULD EITHER BE FIXED ON JULY 7/3 OR 7/8. THE PART THAT CAUSED THE ISSUE IS SAFETY RECALL FROM 2003 THAT IS AN ISSUE WITH FUEL SENSOR IN THE GAS TANK. I CONTACTED 1-800-NISSAN1 ON 7/3 IN SEARCH OF A LOANER CAR UNTIL THEY COULD GET MY TRUCK FIXED. GINGER AT 1-800-NISSAN1 OPENED A TICKET AND TOLD ME SOME ONE WOULD CONTACT AFTER THE HOLIDAY WEEKEND. I SPOKE CATHERINE THE REGION REPRESENTATIVE FOR NISSAN ON 7/7 AND SHE SAID THAT NISSAN WILL NOT PROVIDE A LOANER CAR BECAUSE MY IS OFF WARRANTY. I EXPLAINED TO HER THE REASON MY TRUCK BROKE DOWN WAS BECAUSE SAFETY RECALL PART THAT NISSAN WAS RESPONSIBLE FOR. SHE SAID AGAIN NISSAN WILL NOT PROVIDE ME CAR. AFTER I SPOKE WITH CATHERINE : ON 7/7 BRIAN INFORMED ME THE PARTS THEY NEEDED ARE ON BACK ORDER AND IT COULD TAKE NINETY DAYS TO GET THE PART. I CONTACTED 1-800-NISSAN1 AGAIN AND TOLD THEM ABOUT THE BACK ORDER ON THE PARTS. THEY HAD CATHERINE CONTACT ME 7/8 AND SHE MESSAGE AT HOME THAT THEY WILL TRY TO GET THE PART SOON. I CALLED CATHERINE BACK ON 7/8 AND ASK TO CALL ME BACK. CATHERINE CALLED ME 7/9/08 AND TOLD ME NISSAN STILL WOULD NOT PROVIDE ME A LOANER CAR EVEN THOUGH IT'S NISSAN'S FAULT. SHE SAID IF OBTAIN A LAWYER SHE MAKE IT HARDER FOR THE DEALERSHIP TO GET THE PART TO FIX MY TRUCK. *TR