NHTSA Complaint #10235663 — 2002 BUICK LESABRE

I HAVE 2002 BUCK LASABRE, CUSTOM; ONLY 22,000 MILES. ONLY I USE THE CAR , IT LOOKS LIKE NEW. ASKING DIRECTION, I OPENED RIGHT FRONT WINDOW. BUT I WAS UNABLE TO CLOSE IT. I OPEN FRONT WINDOWS ONLY IN RARE CASES - TO ASK SOMETHING; MAYBE 10-15 TIMES SINCE 2002. DURING THE NIGHT THE CAR REMAINED OPEN AND SOMEONE TOOK SPORTIVE SHOES AND ABOUT $12 THAT I FORGOT TO TAKE HOME. NEXT DAY I CAME TO BUICK AUTO SHOP (THE DEALERSHIP WHERE I BOUGHT THE CAR IN 2002) AND I WAS TOLD THAT THIS WAS WINDOW REGULATOR AND IT WOULD COST $760. I AM A RETIREE AND CAN'T PAY SUCH AMOUNT. I OPEN A PART OF THE DOOR AND FOUND OUT THAT THE REASON WAS A DEFECTED CAM. I NEEDED 3 SMALL PARTS ( AN UPPER FRONT CAM, WHEEL (BOTH FROM PLASTIC) AND A GUIDE (FROM METAL) THAT FIX THE CAM AND WHEEL TO THE FRAME. ALL THESE PARTS SHOULD COST ONLY SEVERAL DOLLARS BUT NOBODY GAVE ME THEIR NUMBERS. I WAS TOLD THAT IT IS IMPOSSIBLE TO ORDER THEM. ON THE INTERNET I FOUND MANY SIMILAR COMPLAINTS. AS IF THE COMPANY DELIBERATELY PUT DEFECTED PARTS THAT CAN BE EASILY CHANGED BUT ONLY BY GM EMPLOYEES ( A CUSTOMER LEAVES UNNECESSARY DEFECTED UNIT) AND SOLD AGAIN AS NEW. *TR