NHTSA Complaint #10235640 — 2007 PONTIAC G5

TL*THE CONTACT OWNS A 2007 PONTIAC G5. WHILE DRIVING 40-45 MPH, THE VEHICLE LOST STEERING POWER AND THERE WAS A KNOCKING SOUND WHEN TURNING THE WHEEL. THE CONTACT ALSO HEARD A LOUD CLUNKING NOISE COMING FROM THE STEERING WHEEL OCCASIONALLY. THE BRAKES ALSO FAILED AND SHE CRASHED INTO A POLICE VEHICLE. THE DEALER STATED THAT THE STEERING SHAFT NEEDED TO BE REPLACED, AS WELL AS THE ROTORS. AFTER THE DEALER STATED THAT THEY HAD MADE THE REPAIRS, THE CONTACT WAS INFORMED A FEW DAYS LATER THAT THE PARTS FOR THE REPAIR WERE FINALLY AVAILABLE; HOWEVER, THE REPAIR WAS SUPPOSEDLY PERFORMED ALREADY. THE FAILURE MILEAGE WAS 91 AND CURRENT MILEAGE WAS 7,188.