NHTSA Complaint #10235522 — 2005 FORD F-250

TL*THE CONTACT OWNS A 2005 FORD F-250. THE CONTACT STATED THAT SHE SMELLED A BURNING ODOR AND NOTICED THAT THERE WAS NO WATER IN THE RADIATOR UNIT. SHE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE EGR COOLING UNIT AT THE COST OF $1,100. THE TECHNICIAN STATED THAT ON THIS PARTICULAR MODEL VEHICLE HE MAKES AT LEAST TWO REPAIRS A DAY IN REFERENCE TO THIS COMPONENT. IMMEDIATELY AFTER THE REPAIR, THE CONTACT SMELLED AN ODOR IDENTICAL TO ANTIFREEZE FLUID, AND NOTICED THAT THE RADIATOR DID NOT HAVE ANY WATER IN IT ONCE AGAIN. SHE IS IN THE PROCESS OF HAVING THE VEHICLE RE-INSPECTED. THE CONTACT EMAILED THE MANUFACTURER AND A REPRESENTATIVE RESPONDED BY DENOUNCING ANY RESPONSIBILITY FOR HER FAILURE. THE REPRESENTATIVE ALSO STATED THAT IT WAS NOT A MANUFACTURER DEFECT. THE FAILURE AND CURRENT MILEAGES WERE 108,000.