NHTSA Complaint #10235343 — 2008 TIFFIN PHAETON

WE TOOK DELIVERY ON A TIFFIN PHAETON 2008 MOTORHOME (VIN LAST DIGITS 8CZ81559)NOV. 9, 2007. WE FIRST DROVE IT ON THE ROAD NOV. 23, 2007 AND WITHIN 30 MILES HAD OVERHEATING, LOW COOLANT, ENGINE SHUTDOWN PROBLEMS. FREIGHTLINER SAID TO KEEP DRIVING AS LONG AS IT WOULD GO. WE HAD MULTIPLE INCIDENTS WITH THE SAME PROBLEM AND KEPT GETTING THE SAME ANSWERS. ON JUNE 25, 2008, WE COASTED TO THE SIDE OF A BUSY FOUR LANE 50 MILES SOUTH OF KANSAS CITY AND HAD TO BE TOWED TO CUMMINS SINCE FREIGHTLINER HAD 6 TECH'S OFF TO SCHOOL. WHEN DIAGNOSING THE PROBLEM, CUMMINS SAID FREIGHTLINER HAD A FIELD SAFETY CAMPAIGN 388A-F ISSUE AND THE PROBLEM DESCRIBED HAD OCCURRED. THE HORTON FAN, FAN HUB, BELTS, WIRING, CAC, ETC. HAD ALL BEEN TORN OFF WITH THE SHEAR OF THE FAN BOLT AND WOBBLE AND FINAL BREAKAGE. IT TOOK 6 DAYS TO GET PARTS AND FIX. WE LEFT JULY 1ST AND MADE IT AS FAR AS DENVER WHEN ON JULY 4TH, IT OCCURRED AGAIN. DENVER FREIGHTLINER SAID IT WAS THE SAME PROBLEM AND ALL NEW PARTS HAD TO BE ORDERED AND REPLACED. IT TOOK 7 DAYS THIS TIME. WE HAD NO NOTICE TO THE RECALL AND HAD TO LOSE TIME AND MONEY TWICE WITHIN TWO WEEKS. *TR