NHTSA Complaint #10235273 — 2007 FORD EXPLORER

TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER'S SEAT WOULD MOVE BACKWARDS AND FORWARD WHILE THE VEHICLE WAS IN MOTION. THE ISSUE COULD OCCUR 3-4 TIMES PER DAY OR NOT AT ALL. IT WAS AN INTERMITTENT FAILURE. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT DEALERS AND THEY INITIALLY STATED THAT THE CAUSE OF THE FAILURE COULD NOT BE IDENTIFIED. THEY LATER INFORMED HER THAT THE DOOR WAS THE CAUSE OF THE FAILURE. THE DEALER REPAIRED THE IGNITION SWITCH TO REMEDY THE FAILURE, TEST DROVE THE VEHICLE, AND THOUGHT THAT THE FAILURE WAS CORRECTED. AFTER THE REMEDY, THE FAILURE RECURRED. SHE TOOK THE VEHICLE BACK TO THE DEALER AND THEY STATED THAT IT HAD BEEN REPAIRED. WHEN THE CONTACT BEGAN TO DRIVE AGAIN, SHE NOTICED THAT THE ISSUE WAS STILL OCCURRING. THE CURRENT MILEAGE WAS 18,519 AND FAILURE MILEAGE WAS APPROXIMATELY 12,000. UPDATED 09/13/08. *LJ THE CONSUMER STATED THE DEALER FIXED THE SEATS. UPDATED 09/17/08. *JB