NHTSA Complaint #10234695 — 2002 CHEVROLET IMPALA
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 10234695 |
| Vehicle | 2002 CHEVROLET IMPALA |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
I OWN A 2002 CHEVY IMPALA. ON 5/20/05 THE SECURITY LIGHT STARTED COMING ON AND WOULD REMAIN ON. THE SECURITY LIGHT CONTINUED TO COME ON AND NOW THE CAR WOULD NOT START. IT WOULD TAKE 10-30MINUTES BEFORE I COULD START THE CAR. I TOOK THE CAR TO A DEALERSHIP AND THEY REPLACED THE IGNITION CYLINDER. ON 6/15/05 THE SAME EXACT PROBLEM STARTED UP AGAIN. THIS TIME THE DEALERSHIP INSTALLED A NEW STARTER. ON 7/16/05 SAME PROBLEM AROSE AGAIN WITH SECURITY LIGHT. A DIAGNOSTIC WAS DONE AND CODES CAME UP FROM A NOTICE FROM GM (8/04). THE CODE #'S WERE B2958 AND B2960. THE CODE SAID TO REPAIR POOR TERMINAL CONNECTIONS AT BODY CONTROL MODULE. THE SECURITY LIGHT CONTINUES TO COME ON AND CAR DOES NOT START. THIS CONTINUES ON/OFF FROM 9/11/05-11/28/05. ON 11/28/05 THE IGNITION LOCK/SENSOR IS REPLACED AND THE PCM IS REPROGRAMMED. AND I AM GIVEN A NEW KEY. LOOKS LIKE AT THE MOMENT THE PROBLEM IS SOLVED. WELL TODAY 7/17/08 I NOTICE THAT THE SECURITY LIGHT IS BACK ON AND I BEGIN TO CRINGE BECAUSE OF WHAT I WENT THROUGH IN 05'. I GET ONLINE TO SEE IF ANYONE ELSE IS EXPERIENCING THE SAME PROBLEM AND I WAS SHOCKED TO SEE THE # OF COMPLAINTS FROM DISGRUNTLED CUSTOMERS ABOUT THIS SECURITY LIGHT. THIS IS AN OUTRAGE! GM BY NOW IS WELL AWARE OF THE PROBLEM WITH THIS SECURITY LIGHT GOING ON. IT WOULD SEEM TO ME THAT THERE WOULD HAVE BEEN A RECALL NOTICE GOING OUT TO CHEVY IMPALA OWNERS. I HAVE CONTACTED GM. MY COMPLAINT IS ON FILE. I HAVE 2 FILE #'S. ONE FOR IN 2005--# [XXX] AND A NEW ONE JUST STARTED TODAY (7/17/08)--#-[XXX]. PLEASE GOOGLE CHEVY IMPALA AND SECURITY LIGHT PROBLEM AND SEE THE LIST OF COMPLAINTS THAT COME UP. THIS IS AN ABSOLUTE DISGRACE! I FEEL THAT THIS IS SOMETHING THAT NEEDS TO BE LOOKED INTO ASAP. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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