NHTSA Complaint #10234604 — 2004 FORD EXPLORER

MY 2004 FORD EXPLORER HAD TO HAVE THE COMPLETE REAR END FIXED. IT HAS ONLY 40,000 MILES AND SHOULD NEVER HAVE HAD TO REPAIR THIS PART OF A AUTOMOBILE. ESPECIALLY A 2004. THE REPAIR SHOP SAID THEY HAVE NEVER HAD TO REPAIR A REAR END AND THEY HAVE BEEN IN BUSINESS FOR 30 YEARS. THERE HAS TO BE SOMETHING WRONG THAT FORD DID TO MY VEHICLE TO HAVE THIS BREAK THIS SOON. IT COST ME OVER $1200 OF WHICH WE ARE ON A FIXED INCOME. WE HAD TO SELL THINGS, BORROW MONEY WITH INTEREST AND WITH MY HUSBAND SO VERY ILL THAT HIS MEDICINE FOR 7 PILLS EVERY THREE MONTHS IS OVER $700 A 3 MONTH. SOMEONE HAD TO MAKE A MISTAKE. I HAVE DRIVEN FORDS SINCE I STARTED DRIVE OVER SEVERAL YEARS AGO. MATTER OF FACT THE FIRST CAR I DROVE WAS THE FORD PUSH BUTTON. PLEASE FIND OUT IF THERE IS SOMEONE THAT CAN HELP US WITH THIS EXTREMELY HIGH REPAIR BILL. THIS CAR IS OUR ONLY TRANSPORTATION AND IS VERY WRONG FOR US TO HAVE TO PAY THIS MUCH FOR REPAIR FOR SUCH A NEW CAR. THANK YOU , NORMA GROTBERG *TR