NHTSA Complaint #10234584 — 2008 VOLKSWAGEN JETTA

WINDSHIELD WIPER STREAKING PROBLEM: I PURCHASED A NEW 2008 VOLKSWAGEN JETTA SE ON MAY 6, 2008. THE FIRST RAIN THE CAR WAS DRIVEN IN (WITHIN TWO WEEKS OF PURCHASE) THE DRIVER SIDE WINDSHIELD WIPER WAS LEAVING A STREAK APPROXIMATELY THREE INCHES WIDE AT EYE LEVEL OF THE DRIVER. THE VEHICLE HAS BEEN RETURNED FOR DEALERSHIP SERVICE ON NUMEROUS OCCASIONS. THE VOLKSWAGEN SERVICE DEPARTMENT REPLACED THE DRIVER SIDE WIPER BLADE TWICE AND THE WIPER ARM. THIS HAS NOT CORRECTED THE STREAK ISSUE. THE SERVICE DEPARTMENT INDICATES THE STREAK IS INDICATIVE OF ALL 2008 JETTAS AND THERE IS NOTHING THAT CAN BE DONE TO REMEDY THE PROBLEM. I HAVE CONTACTED VOLKSWAGEN CUSTOMER CARE. THEY ADVISED ME THEY ACCEPT THE DEALERSHIPS ASSESSMENT OF THE STREAKING PROBLEM AND I WILL HAVE TO LIVE WITH THE PROBLEM. WHILE DRIVING IN RAIN, LIGHT OR HEAVY, THE STREAK IS PRESENT AND PRESENTS A VISION OBSTRUCTION FOR THE DRIVER. I BELIEVE THIS IS A VALID SAFETY ISSUE THAT SHOULD BE ADDRESSED FURTHER BY VOLKSWAGEN. THANKS FOR YOUR CONSIDERATION IN THIS MATTER. *TR