NHTSA Complaint #10234283 — 2005 FORD F-150

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10234283
Vehicle	2005 FORD F-150
Component	STRUCTURE:BODY
Date of Incident	July 1, 2008
Date Filed	July 14, 2008
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

2005 FORD F-150 WITH <25K MILES HAS PAINT SPONTANEOUSLY PEELING OFF OF THE TAILGATE, HOOD AND ROOF. THE LOCAL DEALERSHIP (WHO DID NOT SELL THIS TRUCK) INITIALLY STATED THAT THERE WERE PROBLEMS WITH THE PAINT JOB, IN THE METAL ITSELF AND PRETENDED TO FILE A PICTORIAL CLAIM OF THE DAMAGES. FORD'S "CUSTOMER SERVICE" DEPARTMENT DENIED THE CLAIM, STATING THAT OUR REQUEST WAS TO REPAINT AREAS THAT HAD SCRATCHES AND DENTS. THIS IS THE FURTHEST THING FROM THE TRUTH. "CUSTOMER SERVICE" SAID THAT ONCE A CLAIM IS REVIEWED THEY ARE DONE WITH IT AND THERE IS NO FURTHER RECOURSE. IN THE MEANTIME, WE ARE STUCK WITH A THREE-YEAR OLD TRUCK THAT IS LOSING PAINT DAILY AND BEGINNING TO RUST. *TR

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