NHTSA Complaint #10234234 — 1993 DODGE GRAND CARAVAN

TL*THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE BRAKES FAILED DUE TO NHTSA CAMPAIGN ID NUMBER 96V09900, WHICH WAS PREVIOUSLY PERFORMED ON THE VEHICLE PRIOR TO ITS PURCHASE. WHEN THE ABS FAILED, THE ENTIRE BRAKING SYSTEM DID AS WELL. THE ABS LIGHT ILLUMINATED SEVERAL TIMES BEFORE THE FAILURE OCCURRED. BECAUSE OF A LIFETIME WARRANTY, HE WOULD BE ABLE TO HAVE THE REPAIR PERFORMED; HOWEVER, THE MANUFACTURER FORBADE THE DEALER FROM PERFORMING THE REPAIR UNLESS SEVERAL OTHER COMPONENTS WERE REPLACED AT THE SAME TIME. THE CONTACT WOULD HAVE TO BE REPAIRED AT THE CONTACT'S EXPENSE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 154,000.