NHTSA Complaint #10233576 — 2007 CHRYSLER SEBRING

TL*THE CONTACT OWNS A 2007 CHRYSLER SEBRING. WHILE DRIVING ON JUNE 21, 2008 THERE WAS SMOKE PRESENT UNDER THE HOOD. AFTER APPROACHING A TRAFFIC LIGHT THE VEHICLE SHUT OFF AND A LARGE AMOUNT OF SMOKE WAS COMING FROM THE ENGINE. SHE OBSERVED THAT THE ENGINE COMPARTMENT AND THE UNDER SIDE OF THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE AFTER THREE ATTEMPTS. THE VEHICLE WAS TOWED. THE DEALER CONFIRMED WITH THE CONTACT THAT THERE WERE NO RECALLS RELATED TO HER VIN. THE DEALER INSTRUCTED THE TOW TRUCK COMPANY TO BRING THE VEHICLE TO THEM; HOWEVER, THE DEALER LATER ADVISED THEM TO TAKE THE VEHICLE AWAY SINCE THE DAMAGE WAS SO MASSIVE. THE DEALER ALSO STATED THAT THE CONTACT WOULD HAVE TO WAIT UNTIL MONDAY TO OBTAIN A RENTAL CAR. THE DEALER LATER INFORMED THE CONTACT THAT THEY WOULD NOT PROVIDE HER WITH A RENTAL CAR UNTIL AN INVESTIGATOR INSPECTED THE VEHICLE. AN INVESTIGATOR HAS NOT INSPECTED THE VEHICLE SINCE THE FIRE OCCURRED. THE FAILURE AND CURRENT MILEAGES WERE 32,000.