NHTSA Complaint #10233419 — 2000 NISSAN XTERRA

TL*THE CONTACT OWNS A 2000 NISSAN XTERRA. THE CONTACT STATED THAT HIS SON WAS DRIVING THE VEHICLE AND IT WOULD STALL AFTER HE FILLED IT WITH GASOLINE. HE DROVE FOR APPROXIMATELY FIVE MILES BEFORE THE STALLING BEGAN. THE IGNITION WOULD NOT START, BUT THERE WAS NO SIGNIFICANT LOSS OF POWER. HE TOOK THE VEHICLE TO FIRESTONE AND THEY PERFORMED AN ENGINE DIAGNOSTIC TEST AND FOUND THAT THE FUEL SENDING UNIT WAS DEFECTIVE. THE DEALER STATED THAT THE FUEL SENDING UNIT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V230000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP). THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO THE DEALER TO HAVE THE REPAIR MADE FOR FREE. THE DEALER PERFORMED A DIAGNOSTIC TEST, VERIFIED THE DEFECT, AND REPLACED THE UNIT. THE DEALER THEN CALLED THE CONTACT AND INFORMED HIM THAT THE VEHICLE WAS NOT STARTING, AND THEY WOULD HAVE TO CHANGE THE FUEL PUMP. THE MANUFACTURER STATED THAT THEY WOULD NOT PAY FOR THE FUEL PUMP REPAIR. HE WAS REFERRED TO A REPRESENTATIVE, WHO STATED THAT THEY WOULD GET BACK WITH HIM IF THEY PLANNED TO ASSIST. THE CONTACT WAS LATER INFORMED THAT DUE TO THE MILEAGE ON THE VEHICLE AND BECAUSE THE FUEL PUMP WAS NOT THE SAME AS THE FUELING UNIT, THEY WOULD NOT MAKE THE REPAIR. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 150,700 AND FAILURE MILEAGE WAS 150,129.