NHTSA Complaint #10233212 — 2000 VOLKSWAGEN PASSAT

I AM THE OWNER OF A 2000 VW PASSAT WITH THE 1.8 LITER TURBO ENGINE. THIS ENGINE IS KNOWN TO HAVE SERIOUS SLUDGING ISSUES. THIS WAS UNKNOWN TO ME. TWO MONTHS AGO MY OIL PRESSURE INDICATOR LIT UP. I COULD NOT FIND ANY OIL PRESSURE ISSUES SO I TOOK THE CAR TO THE DEALERSHIP 45 MILES AWAY. THEY "INSPECTED" THE CAR AND INFORMED ME THE ENGINE WAS SLUDGED UP. APPARENTLY VW HAS A WARRANTY REGARDING THIS ISSUE BUT ONLY IF YOU CAN PRODUCE EVERY RECEIPT OF EVERY OIL CHANGE THE VEHICLE HAS EVER HAD FROM THE DAY IT WAS PURCHASED FROM VW. PROBLEM: I AM THE SECOND OWNER. I CAN NOT PRODUCE RECEIPTS FROM THE PREVIOUS OWNER. TO COMPOUND THE PROBLEM I PURCHASE MY OIL AND FILTERS BY THE CASE TO LAST ME SEVERAL YEARS. I DO NOT HAVE THOSE RECEIPTS OF THOSE PURCHASES ANYMORE. I CHANGED THE OIL ACCORDING VW SPECIFICATIONS LOCATED IN THE MANUAL. TO MAKE MATTERS WORSE VW DECIDED TO CHANGE THE OWNERS MANUAL TO STATE THAT SYNTHETIC OIL MUST BE USED INSTEAD OF REGULAR MOTOR OIL, BUT DID NOT INFORM ME OF THIS. VW WILL/HAS CONTACTED ME AS THE NEW OWNER OF THE CAR REGARDING RECALLS BUT WOULD NOT INFORM ME OF THIS VERY IMPORTANT MAINTENANCE CHANGE THAT COULD DESTROY MY ENGINE. NOW VW WANTS TO CHARGE ME OVER $4,000 TO PUT A NEW "OIL SLUDGING KIT" ON MY CAR TO COMPENSATE FOR A KNOWN DEFECT SIMPLY BECAUSE I CAN NOT PRODUCE RECORDS TO SHOW THAT I CHANGED THE OIL EVERY THREE MONTHS AND THAT I USED SYNTHETIC OILS INSTEAD OF REGULAR OIL AS THE OWNER MANUAL STATES. *TR