NHTSA Complaint #10233004 — 2006 TOYOTA MATRIX

I OWN A 2006 TOYOTA MATRIX XR. DURING ROUTINE MAINTENANCE AT THE DEALER THE CAR HAD ABOUT 7500 MILES. I WAS TOLD THAT THERE WAS UNUSUAL TIRE WEAR, CUPPING, ON THE TIRES AND THEY SHOULD PROBABLY BE REPLACED AT MY NEXT MAINTENANCE. THESE TIRES WERE RATED FOR APPROXIMATELY 30,000 MILES. THE MANAGER AT THE TOYOTA REPAIR SHOP SAID THIS WAS SOMETHING HE HAD NOTICED WITH MATRIX TIRES. BECAUSE I HAD DONE ALL OF THE CORRECT MAINTENANCE CHECKS INCLUDING TIRE ROTATION THE REPAIR SHOP SAID IT WAS NOTHING THAT I HAD DONE. AT THE NEXT SCHEDULED MAINTENANCE I HAD THE TIRES REPLACED WITH A DIFFERENT BRAND OF TIRES (JUST IN CASE IT WAS A TIRE PROBLEM). TOYOTA AGREED TO PAY FOR 1/2 OF THE TIRE COST BECAUSE MANY MATRIX OWNERS WERE HAVING THE SAME PROBLEM. I WAS RESPONSIBLE FOR THE COST OF INSTALLATION AND BALANCING BUT WHEN I COMPLAINED ABOUT THESE FEES WAS GIVEN A DISCOUNT. IT WAS SUGGESTED THAT I FILE A REPORT WITH TOYOTA ABOUT THE PROBLEM WITH THE TIRES. WHEN I CALLED TO REPORT IT THEY SAID THEY HAD NOTHING ON FILE ABOUT PROBLEMS WITH THE MATRIX AND UNUSUAL TIRE WEAR. THEY STATED IT WAS PROBABLY A PROBLEM WITH THE ACTUAL TIRES AND THAT I SHOULD CONTACT THE TIRE DEALER. I FILED A COMPLAINT WITH TOYOTA STATING WHAT WAS TOLD TO ME BY THE MAINTENANCE SHOP BUT WAS TOLD THAT THE REPAIR SHOPS ARE INDEPENDENT AND HAVE NOTHING TO DO WITH TOYOTA. AFTER APPROXIMATELY 6,000 MILES ON MY NEW TIRES, UNEVEN WEAR IS APPARENT AND THERE IS A LOUD NOISE CREATED BY THE TIRES WHEN I REACH SPEEDS OF ABOUT 35 MPH OR ABOVE. *TR