NHTSA Complaint #10232769 — 2004 FLEETWOOD TERRY

WE WERE PREPARING TO GO CAMPING IN OUR '04 TERRY QUANTUM (BOUGHT NEW FEB 08) AND TURNED ON FRIG TO COOL BY ELECTRICITY. NOTICED NEXT DAY UNIT WAS NOT COOLING, TRIED THE GAS, STILL NOT COOLING. MY HUSBAND REMEMBERED SOMEONE TOLD HIM ABOUT THEIR RV CATCHING ON FIRE AS RESULT OF THE FRIG CATCHING ON FIRE. WE CALLED DOMETIC SERVICE CENTER, LISTENED TO A RECORDING WHICH STATED A RECALL ON ALL '04-'06 FRIG'S WITH PARTICULAR MODEL/SERIAL NUMBERS TO LOOK FOR ANY LEAKS WITH YELLOW RESIDUE ON BACK SIDE OF THE UNIT OR NOT COOLING PROPERLY. IMMEDIATELY NOTICED YELLOW RESIDUE, CONTINUED WITH INSTRUCTIONS FROM DOMETIC'S RECORDING STATING "TO TURN OFF THE GAS VALVE" AND "DO NOT OPERATE WITH GAS". IT STATED "COULD USE ELECTRICITY". WE HAVE NEVER RECEIVED ANY RECALL NOTICES FROM DOMETIC. NOTIFIED DOMETIC RECALL CENTER, TOLD OUR MODEL RM2852, SERIAL NUMBER 40503272 WAS DEFINITELY ON RECALL LIST AND GIVEN A CUSTOMER ID NUMBER WITH "FREE SERVICE". DOMETIC PROVIDED LOCAL SERVICE CENTER. UPON PICK-UP, DOCUMENTATION WAS PROVIDED FOR FIX; HOWEVER, UPON INSPECTION THE COOLING UNIT WAS NOT REPLACED AND A METAL SHIELD WAS INSTALLED. IMMEDIATELY SHOWED AND DISCUSSED SITUATION WITH SERVICE CENTER, WHO STATED THE "RECALL" WAS FOR A "HEAT SHIELD" NOT FOR REPLACING THE COOLING UNIT. HOWEVER, OUR APPOINTMENT WAS TO FIX THE COOLING UNIT LEAK. SERVICE REP LOOKED AT THE FRIG PANEL AND SAW THE RESIDUE. HE WOULD NOT SAY WHY THEIR SERVICE TECH DID NOT SEE THE RESIDUE, WHICH WAS VISIBLE, AND THE TECH SHOULD NOT HAVE INSTALLED THE "HEAT SHIELD" WITH THIS LEAKAGE. THE REP STATED HE WOULD HAVE TO CONTACT DOMETIC TO SEE IF THEY WOULD REPLACE THE UNIT. NO REPLY FROM LOCAL SERVICE CENTER, WE CONTACTED CENTER AND THEY WERE TOLD BY DOMETIC THAT OUR UNIT IS NOT COVERED UNDER WARRANTY AND WOULD NOT BE COVERED AS "FREE SERVICE". TO DATE, THE COOLING UNIT IS NOT REPAIRED/REPLACED AND IS NOT OPERABLE. *TR