NHTSA Complaint #10232758 — 2004 PONTIAC VIBE

FRONT PASSENGER FRONT DOOR MAKES A POPPING GRINDING NOISE WHEN YOU OPEN IT. I WAS NEVER NOTIFIED BY GM OR MY DEALER THAT THERE WAS A PROBLEM WITH THE CHECK STRAP HITTING THE DOOR GLASS/REGULATOR ASSEMBLY AND THAT THE CHECK STRAP SHOULD BE REPLACED WITH A NEW DESIGN. THEY HAD MY ADDRESS AND PHONE NUMBER ON FILE. WHEN I RECEIVED THE RECALL LETTER FOR THE BOLTS AND WINDOW REGULATOR, I WAS NOT TOLD ABOUT THE CHECK STRAP. THE DEALER SAID THE TRACK WAS BENT AND IT WAS NOT COVERED UNDER THE RECALL. I WAS TOLD IT WOULD COST ME $600. TO REPAIR. I FEEL I'M GETTING A MAJOR SNOW JOB REGARDING THE DAMAGE TO THE WINDOW REGULATOR AND THE BENT TRACK. *TR