NHTSA Complaint #10232560 — 2001 SATURN SC1

THE POWER SUNROOF ON MY 2001 SATURN SC-2 WAS MAKING A GRINDING NOISE WHEN I OPENED IT AND WHEN IT WAS CLOSING. YESTERDAY, WHILE DRIVING THE SUNROOF WAS STUCK IN THE OPEN POSITION. THE SATURN DEALER CHARGED $46.00 TO DIAGNOSE THE PROBLEM. THEY SAID IT WAS THE MOTOR AND THIS WOULD COST ABOUT $380.00 TO REPLACE. I AGREED TO THE CHARGE. THEN THEY CALLED TO SAY THE NEW MOTOR DID NOT CORRECT THE PROBLEM. THEY WANTED AN ADDITIONAL $950.00 TO REPLACE A MODULE. I TOLD THEM NOT TO DO THE WORK; THAT THE PRICE WAS TOO HIGH. THEY SAID THE CAR WAS OLD AND THIS PART ALWAYS FAILS. I ALSO REFUSED TO PAY FOR A MOTOR I DIDN'T NEED SINCE THEY MISDIAGNOSED THE PROBLEM. THIS VEHICLE HAS 56,000 MILES AND I LIVE IN MICHIGAN. THE SUNROOF IS ONLY USED A FEW MONTHS A YEAR. THIS IS A FAULTY PART. IF THIS IS A PART THAT "ALWAYS FAILS" ACCORDING TO THE DEALER SERVICE DEPARTMENT WHY HASN'T GM HAD THEM RECALLED, AND REPAIR THEM FOR FREE?