NHTSA Complaint #10232315 — 1999 DODGE GRAND CARAVAN

TL*THE CONTACT OWNS A 1999 DODGE GRAND CARAVAN. EVER SINCE THE VEHICLE WAS PURCHASED NEW IN 1999, THE CONTACT NOTICED THAT THE HEADLAMPS WERE DIM. WHEN SHE TOOK THE VEHICLE TO THE DEALER, THEY LAUGHED AT HER. THE FAILURE PROGRESSIVELY WORSENED. SHE HAD THE BULBS REPLACED AND RECENTLY HAD THE HEADLAMPS POLISHED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND IS THE CONTACT'S PROBLEM. THE FAILURE MILEAGE WAS 230,000 AND CURRENT MILEAGE WAS 280,000. UPDATED 09/10/08. *LJ THE TAILGATE WAS REPLACED 3 TIMES. THE SLIDING DOORS WOULD NOT OPEN. THE CONSUMER STATED THE HEADLIGHTS HAVE CRYSTALLIZED TO THE POINT IT CREATES SHADOWS ON THE ROAD. UPDATED 09/012/08. *JB