NHTSA Complaint #10232290 — 2003 FOREST RIVER GEORGETOWN

TL*THE CONTACT OWNS A 2003 FOREST RIVER AMERICANA (NA) FIFTH WHEEL TRAILER. THE CONTACT STATED THAT THE REFRIGERATOR STOPPED COOLING. APPROXIMATELY EIGHT HOURS LATER, SHE SMELLED A VERY STRONG ODOR OF AMMONIA, AND HER HUSBAND REMOVED THE BACK PANEL FROM THE REFRIGERATOR. HER HUSBAND WITNESSED A YELLOW SUBSTANCE SHOOTING FROM THE BURNER HOUSING. HE IMMEDIATELY SHUT OFF THE REFRIGERATOR AND REMOVED ALL THE FOOD FROM THE UNIT. THE AMMONIA SMELL REMAINED. THE VEHICLE WAS RETURNED TO THE LOCAL RV DEALER AND THEY INFORMED THE CONTACT OF A RECALL RELATED TO THE DOMETIC FAILURE. THE SERVICE REPRESENTATIVE ADVISED HER THAT SHE WOULD HAVE TO CALL DOMETIC IN ORDER TO REPAIR THE UNIT. DOMETIC REFUSED TO REPAIR THE UNIT AND INFORMED THE CONTACT THAT SHE WOULD HAVE TO PAY $1,400 FOR THE NEW UNIT. SHE CALLED DOMETIC ON NUMEROUS OCCASIONS, BUT THEY HAVE YET TO ADDRESS HER CONCERNS. THE CONTACT RECEIVED NO INFORMATION OF THE HEALTH RISKS INVOLVED DUE TO THE FAILURE. THE VIN AND RECALL NUMBER WERE UNKNOWN. THE MILEAGE WAS NOT APPLICABLE.