NHTSA Complaint #10232170 — 1999 FORD EXPEDITION

MY WIFE WAS DRIVING TO COLORADO SPRINGS ON HWY 24. SHE PULLED AWAY FROM A STOPLIGHT WHEN SHE HEARD A LOUD SLAPPING NOISE. SHE WAS ABLE TO GET TO THE SIDE OF THE ROAD SAFELY, DESPITE HEAVY TRAFFIC. WE HAD THE FORD EXPEDITION TOWED TO THE DEALER WE BOUGHT IT FROM. THEY HAVE CALLED ME TO TELL ME THE NUMBER 7 SPARK PLUG BLEW OUT OF HE BLOCK RUINING THE THREADS THAT HOLD IT, IN ADDITION THE COIL PACK WAS RUINED. I HAVE A WARRANTY ON THIS VEHICLE (IT WAS BOUGHT USED), THE SERVICE MANAGER IS TELLING ME THEY WILL NOT COVER THIS UNDER THE WARRANTY BECAUSE IT IS A "MAINTENANCE ISSUE". I INFORMED HIM THAT I WILL NOT PAY FOR THIS REPAIR AND HE SAID HE WOULD CALL FORD TO SEE WHAT THEY ARE DOING, LOL. IF MY WIFE HAD BEEN TRAVELING AT HWY SPEEDS SHE COULD HAVE CRASHED AND THE POSSIBILITY OF A FIRE WAS REAL BECAUSE OF THE FACT FUEL WAS COMING OUT OF THE SPARK PLUG HOLE AND THE COIL PACK WAS STILL FIRING. SOMETHING MUST BE DONE. *TR