NHTSA Complaint #10232136 — 2008 NISSAN ALTIMA

I PURCHASED A NEW 2008 NISSAN ALTIMA FROM HANLESS HILLTOP NISSAN, RICHMOND, CA FOR MYSELF ON MARCH 30, 2008. I DROVE THE CAR ONE DAY AND RETURNED IT TO THE DEALER TO INQUIRE AS TO WHAT VEHICLE WAS GIVEN TO ME, BECAUSE IS WAS NOT THE VEHICLE THAT I TEST DROVE, I WAS TOLD BY MY SALE PERSON THAT IT WAS THE VEHICLE THAT WAS TEST DRIVEN. THE REASON I WENT BACK TO INQUIRE ABOUT THE VEHICLE WAS BECAUSE OF THE WAY THE CAR DROVE. BASICALLY, THE CAR DRIVES LIKE AN OLD BEAT UP 1955 VEHICLE. THE CARS STEERING IS ALL OVER THE ROAD, IT FEELS UNSAFE. THE CAR BOTTOMED OUT SEVERAL TIMES, EVEN AFTER I HAD IT IN THE DEALERSHIP. I HAD IT LOOKED AT BY ANOTHER NISSAN DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG WITH IT.. WELL, AFTER MY CONTINUED COMPLAINTS, HANLESS NISSAN FINALLY AGREED THERE WAS A PROBLEM WITH THE VEHICLE, THE SUSPENSION HAD BASICALLY COME APART. THEY REPLACED TWO BOLTS AT THE DIRECTION OF NISSAN.. WELL, THIS DIDN'T FIX THE PROBLEM, BECAUSE A DAY AFTER THE REPLACEMENT OF THE BOLTS, THE CAR BOTTOMED OUT AGAIN WHILE GOING OVER A SAFETY ROAD BUMP. I TOOK THE CAR BACK TO THE HANLESS NISSAN, BUT THEY SAID, BECAUSE THEY CAN NOT RECREATE THE EXACT PROBLEM, NISSAN WILL NOT HONOR THE WARRANTY, IF THEY WERE TO REPLACE THE SHOCK OR DO ANY OTHER WORK ON THE VEHICLE WITHOUT THEM FIRST AGREEING TO THE WORK ORDER. I HAVE BEEN IN CONTACT WITH A NISSAN REPRESENTATIVE WAYNE NEVILLE AT 866.799.1690 EXT 1442 ALL THE WHILE, I WAS DISCUSSING THIS WITH THE DEALERSHIP. I THOUGHT NISSAN HAD MY BEST INTEREST AT HEART, BUT NOW I SEE IT WAS ALL AN ACT, BECAUSE HE HAS NOT RETURNED ANY OF MY PHONE CALL ABOUT THE CONTINUED PROBLEM WITH THE SUSPENSION OF MY VEHICLE.. I STRONGLY BELIEVE I SHOULD BE GIVEN ANOTHER CAR. THIS IS VERY SERIOUS SUSPENSION PROBLEM, THAT I BELIEVE ONE DAY WILL CAUSE AN ACCIDENT. I CAN NOT BELIEVE NISSAN IS NOT CONCERN ABOUT THE SAFETY OF THE BUYERS. *TR