NHTSA Complaint #10231413 — 2002 BUICK RENDEZVOUS

WAS INFORMED BY A FRIEND OF AN NTMVSA-RELATED RECALL (NUMBER 07273) ON THEIR 2003 PONTIAC VIBE FOR A PROBLEM THAT HAS BEEN HAPPENING ON BOTH OF OUR 2002 AND 2003 BUICK RENDEZVOUS. WINDOW HARDWARE DETERIORATES, RESULTING IN THE SNAPPING OF WINDOW SUPPORT HARDWARE. IN MOST CASES WINDOW GLASS DROPS TOTALLY INSIDE THE DOOR AND IS IRRETRIEVABLE UNLESS TAKEN TO THE DEALER, WHO CHARGES FOR A REPAIR. THIS HAS HAPPENED TWICE ABOUT A WEEK APART IN OUR 2002 RENDEZVOUS. ALSO, THE CHARACTERISTIC "POPPING OR CLICKING SOUND" LISTED IN THE RECALL IS HAPPENING ON THE DRIVER'S SIDE WINDOW IN BOTH OUR 2002 AND 2003 MODEL RENDEZVOUS, SIGNALING THAT THE WINDOW HARDWARE IS FAILING AGAIN. THIS RESULTS IN A HAZARD SITUATION IN EITHER EXTREMELY HOT OR EXTREMELY COLD WEATHER, REGARDLESS OF GLASS BREAKAGE (WHICH DIDN'T HAPPEN IN OUR CASE). SINCE I DO NOT HAVE A GM FACTORY CUSTOM WARRANTY ON MY 2002 RENDEZVOUS, REPAIRS HAVE COST ME APPROXIMATELY $250 DOLLARS OUT-OF-POCKET. I WAS ABLE TO SECURE A COVERAGE LETTER FROM GM IF THIS HAPPENS AGAIN, BUT I AM READING MANY ACCOUNTS OF A SIMILAR FAILURE FROM MANY RENDEZVOUS OWNERS ON THE INTERNET. *TR