NHTSA Complaint #10231237 — 2002 JEEP LIBERTY

SUSPENSION:FRONT issue reported to NHTSA

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Complaint Details

ODI Number 10231237
Vehicle 2002 JEEP LIBERTY
Component SUSPENSION:FRONT
Date of Incident
Date Filed
Mileage 72,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I BOUGHT MY 2002 JEEP LIBERTY USED IN 2005. MY EXCITEMENT OVER THE NEW USED VEHICLE WAS SHORTLY LIVED. BEFORE I COULD EVEN MAKE A PAYMENT MY VEHICLE HAD A MAJOR PROBLEM. MY MOTHER WAS DRIVING IT ON A PAPER ROUTE IN THE COUNTRY EARLY IN THE MORNING WHEN SHE WENT TO PULL AWAY FROM THE MAILBOX SHE SAID THE CAR WOULD NO LONGER MOVE. SHE PROCEEDED TO GET OUT AND SAW THE LOWER CONTROL ARM AND THE TIRE HANGING THERE. SHE HAD TO WALK AND KNOCK A STRANGERS DOOR AT 6 IN THE MORNING TO CALL A TOW TRUCK. IT WAS TOWED TO A LOCAL MECHANIC THAT THEN INVESTIGATED RECALLS ON THE LIBERTY AND FOUND THAT IT WAS A RECALL. IT WAS THEN TOWED TO JEEP AND I WAS INFORMED ABOUT BEING REIMBURSED FOR THE TOWING BY DIAMOND CHRYSLER WHICH I NEVER WAS. IT WAS FIXED AND MY WINDOW WASHER FLUID RESERVOIR WAS BUSTED AND SO WAS MY WHEEL WELL WHICH WAS ALSO REPLACED. THEN I STILL HAD THE SAME NOISE THAT I HAD BEFORE THIS SO I CALLED JEEP BUT THEY TOLD ME IF THEY LOOKED AT IT AND IT WASN'T THE BALL JOINT/CONTROL ARM THEN THEY WOULD CHARGE ME AND I DIDN'T HAVE THE MONEY SO I DIDN'T TAKE IT IN. THEN IN 2006 I GOT THE RECALL NOTICE FROM JEEP AND HAD IT REPLACED AGAIN. I AM STILL CONTINUOUSLY HAVING THE SAME PROBLEM. I HERE THE SAME LOUD POPPING NOISE WHEN I TURN HARD AND YOU CAN TELL IT STILL ISN'T RIGHT. I SAW THIS INVESTIGATION AND I FEEL THAT I SHOULD INFORM YOU SO WE CAN GET THESE VEHICLES EITHER FIXED OR OFF THE ROAD. THERE ARE SEVERAL COMPLAINTS ON BLOGS ABOUT THE LIBERTY'S AND I FEEL MY MONEY HAS BEEN WASTED WITH THIS MALFUNCTION OF A VEHICLE. I AM TRULY SCARED FOR MY SAFETY AND OTHERS. THERE WERE THE ORIGINAL SETS, THEN THE FIRST RECALL, AND THEN A SECOND RECALL WITH NO SOLUTION TO THE PROBLEM. PLEASE PLEASE HELP! *TR

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