NHTSA Complaint #10231148 — 1994 FORD CROWN VICTORIA

TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT RECEIVED A SAFETY RECALL NOTICE IN AUGUST OF 2007. IN SEPTEMBER OF 2007, SHE TOOK HER VEHICLE TO THE DEALER TO HAVE THE VEHICLE SPEED CONTROL DISCONNECTED. IN MARCH OF 2008, SHE WAS INFORMED THAT THE PART FOR THE RECALL REPAIR WAS AVAILABLE AND TOOK HER VEHICLE TO THE DEALER. THE VEHICLE WORKED NORMALLY AFTER THE REPAIR; HOWEVER, WHEN SHE RETURNED HOME IN MAY 27, 2008, THE CRUISE CONTROL FAILED. SHE WAS INFORMED THAT THE CRUISE CONTROL HAD NEVER WORKED. PRIOR TO HAVING THE CRUISE CONTROL DISCONNECTED, IT WORKED FINE. THE CONTACT BELIEVES THAT THE FAILURE IS DIRECTLY RELATED TO THE DISCONNECT AND REPAIR. NHTSA CAMPAIGN ID NUMBER 08V051000 (VEHICLE SPEED CONTROL:CRUISE CONTROL) WAS REFERENCED. THE CURRENT MILEAGE WAS 144,288 AND FAILURE MILEAGE WAS 144,271. UPDATED 07/15/08. *LJ THE CONSUMER STATED THE ODOMETER WAS INOPERATIVE. UPDATED 07/15/08