NHTSA Complaint #10230186 — 2006 DUTCHMEN T@B

WE OWN A BRAND NEW 2006 37QSL GRAND JUNCTION 5TH WHEEL. OUR 1ST BLOW OUT WAS LESS THAN 3000 MILES IN NORCROSS GA. (I HAVE RECEIPTS)WITH LESS THAN 4000 MILES, WE HAD OUR 2ND BLOW OUT AN INTERSTATE NEAR AMSTERDAM NY. OUR 3RD BLOW OUT, WAS NEAR LAKE HAVASU, AZ WITH LESS THAN 8000 MILES ON THE TIRES. AFTER 3 BLOW OUTS ON THE HIGHWAY, FINALLY THE MANGER (RICK) AT BIG O TIRES, FOUND THE PROBLEM. THE VALUE STEMS WERE INCORRECTLY INSTALLED. HE SHOWED US THAT 2 WASHERS INSTEAD OF ONE WAS PUT ON THE VALUE STEM, SO WHEN THE TIRES HEATED UP, THE 2ND WASHER WOULD OFF AN ON CAUSE THE TIRES TO LOSE AIR PRESSURE, EVENTUALLY LEADING TO A BLOW OUT. HE WROTE A LETTER FOR US AND WE TOOK PHOTO'S OF THE TIRES AND THE VALUE STEMS. THE PROBLEM WITH THE 4 TIRES - WAS NOT THE TIRES, BUT THE INCORRECT INSTALLATION OF THE VALUE STEMS. WE CONTACTED LION'S HEAD SPECIALTY TIRE AND WHEEL, AS GRAND JUNCTION AND BIG O'S TIRES TOLD US LION'S HEAD SPECIALTY TIRES WERE RESPONSIBLE FOR THE INSTALLATION OF THE VALUE STEMS. WE HAVE DATES, DOT TIRE NUMBERS, RECEIPTS, PHOTO'S AND ALL WAS SENT TO LION'S HEAD SPECIALTY TIRES WITH 4 OR 5 CONVERSATIONS. THEY REFUSE TO ACCEPT ANY RESPONSIBILITY. THE DAMAGE TORE OUT ALL THE 110 WIRING, SOME 12 VOLT WIRING, TORE UP THE FENDER SKIRTS, DAMAGE TO THE EXTERNAL WALLS OF THE RIG, OUR BIG SLIDE IS DAMAGED AS WELL. PLUS JUST ABOUT GETTING KILLED ON THE HIGHWAY CHANGING THE 3 TIRES. ANY HELP OR DIRECTION OF WHERE WE CAN PURSUE THIS CASE, WOULD BE GREATLY APPRECIATED, SO NO ONE ELSE WILL FALL PREY TO THIS COMPANY'S POOR WORKMANSHIP AND ENDANGERING THE LIVES OF OTHERS, SINCE THEY WILL NOT ACCEPT RESPONSIBILITY, ALONG WITH THE PROOF THAT I SENT TO THEM. THANK YOU FOR ANY HELP. SINCERELY, LORETTA J. SAVARY *TR