NHTSA Complaint #10230158 — 2005 BUICK TERRAZA

TL*THE CONTACT OWNS A 2005 BUICK TERRAZA. THE CONTACT STATED THAT THE AUTOMATIC SLIDING DOOR DOES NOT CLOSE PROPERLY, WHICH CAUSES IT TO SPORADICALLY OPEN WHILE DRIVING AT ANY SPEED. HE TOOK THE VEHICLE TO THE DEALER AND A TECHNICIAN REPROGRAMMED THE DOOR. FIVE TO SIX MONTHS LATER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND THEY REALIGNED THE DOOR. MONTHS LATER, THE DOOR FAILED AGAIN. SINCE THE FIRST FAILURE, HE HAS TAKEN THE VEHICLE TO THE DEALER SEVEN TIMES REGARDING THE DOOR FAILURE. ON EACH OCCASION, THE ENGINEERS HAVE FAILED TO SUCCESSFULLY REMEDY THE FAILURE. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 2,500 AND CURRENT MILEAGE WAS 81,204.