NHTSA Complaint #10229905 — 2002 TOYOTA RAV4

TL*THE CONTACT OWNS A 2002 TOYOTA RAV4. WHILE IDLING OR DRIVING AT VERY LOW SPEEDS, THE VEHICLE WOULD CONSISTENTLY FAIL. THE DEALER STATED THAT THE ELECTRONIC CONTROL MODULE NEEDED TO BE REPROGRAMMED. IMMEDIATELY AFTER THE REPAIR, THE FAILURE RECURRED. THE DEALER REPLACED THE ECM AT THE COST OF $1,225.69, WITHOUT THE CONTACT'S APPROVAL. THE REPAIR WAS NOT INCLUDED IN HER EXTENDED WARRANTY. SHE CALLED THE MANUFACTURER, BUT THEY REFERRED HER BACK TO THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 89,000.