NHTSA Complaint #10229703 — 1998 FORD CONTOUR

TL*THE CONTACT OWNS A 1998 FORD CONTOUR. THE CONTACT PURCHASED BRAKESAFE FRONT DISC PADS FOR THE VEHICLE. APPROXIMATELY 30 MILES LATER, A GRINDING AND RATTLING NOISE WAS HEARD AND AN OUTER LINING ON THE PADDING FELL OFF. THE CONTACT TOOK THE VEHICLE TO THE MECHANIC AND WAS INFORMED THAT THE PADS WERE DEFECTIVE. HE PURCHASED NEW PADS, WHICH HE FELT WORKED AS THEY SHOULD HAVE. HE ATTEMPTED TO CALL THE AUTO PARTS STORE FROM WHERE HE PURCHASED THE DEFECTIVE PADS, BUT THEY WOULD NOT ASSIST. HE ALSO CALLED THE CORPORATE OFFICE AND RECEIVED NO ASSISTANCE. THE CONTACT FILED COMPLAINTS WITH THE FEDERAL TRADE COMMISSION AND OHIO ATTORNEY GENERAL. THE SERIAL NUMBER AND PART NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 135,000 AND FAILURE MILEAGE WAS 134,970. UPDATED 06/25/08. *CN THE CONSUMER STATED PASSENGER SIDE CALIPER WAS WARPED AND THE ROTOR WAS DAMAGED. UPDATED 06/25/08