NHTSA Complaint #10229452 — 2002 DODGE RAM 2500

WE FEEL THAT THE REAR -END PROBLEM THAT WE ARE EXPERIENCING IS A FACTORY DEFECT, AND WOULD LIKE TO BE REIMBURSED FOR THE EXPENSES INCURRED FOR REPAIR OF THE TRUCK. IN OCTOBER 2007, WE REPORTED THAT WE WERE HAVING PROBLEMS TO TEMPE DODGE. WE SAID THAT WE HAD A LEAK OF SOME KIND AND THAT THE REAR END WAS HAVING A FOUL ODOR. THEY KEPT THE TRUCK IN THE SHOP AT THE DODGE DEALERSHIP TO MAKE REPAIRS. WE GOT THE TRUCK BACK AND LESS THAN 2 DAYS LATER, THE AXLE TWISTED OFF OF THE TRUCK WHILE WE WERE DRIVING DOWN HIGHWAY 8 GOING TO TEXAS! WE HAD TO BE TOWED BACK TO TEMPE DODGE. THEY FIXED THE TRUCK AGAIN. NOW, HERE IT IS ONLY A FEW MONTHS LATER, MAY 30, 2008 AND WE ARE EXPERIENCING PROBLEMS AGAIN AND THE TRUCK IS BACK IN THE TEMPE DODGE SHOP FOR ANOTHER PROBLEM WITH THE REAR-END. THIS TIME IT IS GROWLING LIKE WE HAVE A TIGER UNDER THE VEHICLE. WE SPOKE TO SEVERAL PEOPLE WITH THE SAME MODEL AND YEAR TRUCKS AND THEY HAVE ALSO EXPERIENCED THE SAME PROBLEMS. ONE LADY ACROSS THE STREET FROM US SAID THAT HER AXLE BROKE OFF TOO. SO, WE NEED YOUR ADVICE AND HELP! WHY HAVEN'T YOU RECALLED THE 2002 DODGE 2500 DIESEL IF IT IS HAVING SO MUCH TROUBLE WITH THE REAR-END, AND WHY SHOULD I HAVE TO PAY THE BILL IF THE PROBLEMS ARE BECAUSE IT WASN'T MADE CORRECTLY? WE ARE NOW WAITING TO HEAR FROM TEMPE DODGE ABOUT OUR TRUCK, BUT WE ARE NOW RETIRED AND WILL NOT HAVE THE MONEY AGAIN TO PAY ANOTHER $ 4,100 MORE DOLLARS TO FIX THE SAME PROBLEM. CAN YOU PLEASE ADVISE US AS TO WHAT TO DO? I FEEL IT IS A MANUFACTURER PROBLEM AND THAT DODGE SHOULD PAY FOR THE WORK DONE ON THE TRUCK, PLUS WE SHOULD BE REIMBURSED THE $ 4,100, ALREADY SPENT WHEN THE PROBLEM WAS NEVER REALLY FIXED! FORTUNATELY FOR US NO ONE WAS HURT WHEN THE AXLE BROKE. I FELT THE TRUCK ENGINE STOP WORKING, AND MY WIFE SAID, "STOP THE TRUCK IMMEDIATELY, SOMETHING IS WRONG. " WE IMMEDIATELY STOPPED, GOT OUT OF THE TRUCK AND THE WHEEL WAS HANGING ON BY A THREAD OF METAL. WE THANKED THE LORD FOR SAVING OUR LIVES. *TR