NHTSA Complaint #10229233 — 2002 NISSAN SENTRA

HI, MY NAME IS [XXX] . I HAVE A COMPLAINT/RECOMMENDATION ABOUT THE MANNER IN WHICH A VEHICLE RECALL IS BEING HANDLED/PERFORMED. I AM THE OWNER OF A 2002 NISSAN SENTRA SE-R SPEC V. THIS VEHICLE HAS/HAD A RECALL IN PLACE TO FIX A CONDITION THAT WOULD LEAD TO UNREPAIRABLE ENGINE FAILURE. THE CONDITION YOU MAY BE AWARE OF AS A PRE-CAT (CATALYTIC CONVERTER LOCATED ON THE EXHAUST MANIFOLD IN ADDITION TO THE MAIN ONE) FAILURE CONDITION. BASICALLY UNBURNED FUEL IS BURNED IN THE PRE-CAT RESULTING IN ITS DISINTEGRATION. IT IS THEN SUCKED INTO THE ENGINE CAUSING CYLINDER WALL DAMAGE. THIS CONDITION RESULTS IN THE ENGINE BURNING EXCESSIVE AMOUNTS OF OIL, A FURTHER DEGRADE IN COMPRESSION OVER TIME AND OVERALL ENGINE FAILURE BEFORE IT SHOULD EXPIRE UNDER NORMAL CONDITIONS. THIS SITUATION HAPPENED TO ME AND I WAS NOTIFIED IN ANY MANOR AT ANY TIME ABOUT ANY RECALL EVEN DURING SERVICE FOR THE RECALLED ITEM. THIS REPAIR WAS IN EXCESS OF A THOUSAND DOLLARS. AT WHICH TIME I WAS TOLD NOTHING ABOUT THE PARTICLES BEING SUCKED INTO MY ENGINE CAUSING MY THE ENGINE WEAR WHICH CAUSED THE OIL CONDITION. AT THE VERY LEAST I SHOULD HAVE BEEN ADVISED OF THE RECALL AT THE TIME OF REPAIR AND OF MY OIL BEING CONTAMINATED. INSTEAD I WAS TOLD IT WOULD BE FINE TO DRIVE 100+ MILES TO MY LOCAL NISSAN DEALERSHIP. IT WOULD OF GREAT HELP IS YOU COULD LOOK INTO THIS MATTER OR MAKE RECOMMENDATIONS ON HOW ELSE THIS WOULD BE BEST HANDLED? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR