NHTSA Complaint #10229199 — 2007 BMW R SERIES

MOTORCYCLE SHIFTED FROM 1ST GEAR TO NEUTRAL AND CLUTCH RELEASED WHILE WAITING FOR LIGHT TO CHANGE. TRANSMISSION FAILED TO SHIFT INTO 1ST GEAR TO MOVE OFF WITH DEPARTING TRAFFIC, RESULTED IN TWO NEAR REAR END COLLISIONS WITH FOLLOWING CARS. RETURNED TO DEALER FOR 600MI RUN IN SERVICE, FAILURE OF MECHANIC TO PROPERLY REINSTALL THE ABS BRAKE SENSOR IN THE REAR WHEEL, PINCHED O-RING, CAUSED FINAL DRIVE OIL TO COAT REAR WHEEL, CAUSING PARTIAL LOSS OF CONTROL IN CORNER, NEAR HEAD ON IMPACT WITH OPPOSIT FLOW OF TRAFFIC. I WAS TOLD BY DEALER OWNER AND SALES REPRESENATIVE, AFTER THE SALE, THAT THE FAILURE TO SHIFT FROM NEUTRAL TO 1ST GEAR IS NORMAL, HAPPENS IN SOME BIKES OF THE SAME MODEL AND NOT IN OTHERS, AND WILL DISAPPEAR DURING BREAK IN BY 6,000 MILES. THIS SHOULD HAVE BEEN MADE KNOW PRIOR TO THE SALE. THE DEALERSHIP OWNER CLAIMED SAME OIL LEAK HAPPENED TO HIS BIKE AND HE FIRED THE MECHANIC AND HAD HIS REAR TIRE REPLACED DUE TO OIL IMPREGNATION. THE DEALER PICKED UP THE MOTORCYCLE AT OUR HOME, MADE REPAIRS AND RETURN DELIVERED IT TO OUR HOME. I INSPECTED AND FOUND THE DEALER USE A CAUSTIC CHEMICAL TO CLEAN, WHICH RESULTED IN CHEMICAL ETCHING OF THE PAINT, INTERIOR SURFACE OF THE RIM REVEALED A THIN FILM OF OIL REMAINING ON THE RIM, STREAKS OF FLUID RADIATED FROM THE WHEEL RIM/TIRE JOINT REVEALED THE TIRE HAND NOT BEEN REPLACED AS PROMISED ON THREE OCASSIONS BY THE DEALERSHIP OWNER, THE FLUID RADIATING FROM THE RIM/TIRE JOINT WAS OIL, WHICH COULD HAVE RESULTED IN ANOTHER INCIDENT OF REAR WHEEL TRACTION LOSS. THE DEALERSHIP OWNER AGREED TO BUY BACK THE MOTORCYCLE AND REFUND, WE ARE STILL WAITING FOR RETURNS OF THE $4,902.98 DEPOSITS AND SERVICE FEE PAID. *TR