NHTSA Complaint #10228701 — 2004 CHEVROLET VENTURE

I BOUGHT MY VAN USED BUT NOTICED RIGHT AWAY THAT THE WINDSHIELD HAD A DEFECT IN THE PASSENGER SIDE. IF YOU SIT IN PASSENGER SIT THE VIEW IS DISTORTED. I TOOK MY VAN TO AN AUTO GLASS COMPANY TO SEE WHAT THEY THOUGHT WAS WRONG WITH THE WINDOW AND IF POSSIBLE HOW TO FIX IT. I WAS TOLD THAT IT IS A DEFECT INSIDE THE GLASS AND THE ONLY WAY TO FIX IT IS TO REPLACE THE ENTIRE WINDSHIELD.. I WILL NOT PAY FOR A NEW WINDSHIELD BECAUSE IT IS A DEFECT IN THE GLASS AND IS IN WAY MY FAULT. ACCORDING TO THE AUTO GLASS SPECIALIST IT IS A FACTORY DEFECT AND I WAS TO NOTIFY CHEVY. I NOTIFIED THEM IN 2006 ABOUT THIS AND HAVE HEARD NOTHING SINCE THEN. I HAVE TIRED CALLING NUMEROUS TIMES, ALL THEY TELL ME IS TO GIVE THEM THE INFORMATION AND SOMEONE WILL CALL ME BACK BUT I HAVE YET TO RECEIVE A CALL BACK IN 2 YEARS. *TR