NHTSA Complaint #10228540 — 2005 CHEVROLET TRAILBLAZER

I WAS INVOLVED IN AN AUTOMOBILE CRASH IN MY 2005 CHEVY TRAILBLAZER. UPON IMPACT, THE CAR IGNITED UNDER THE HOOD AND FLAMES CAME UP ON THE OUTSIDE OF THE WINDSHIELD WHILE MY FAMILY WAS STILL IN THE CAR. FORTUNATELY I WAS ABLE TO GET MY FAMILY OUT OF THE CAR BEFORE IT WAS TOTALLY ENGULFED IN FLAMES AND DESTROYED BY FIRE. I CONTACTED GM AND ASKED WHY MY CAR BURNED. I TOLD THEM I WAS CONCERNED ABOUT THE SAFETY OF MY FAMILY SINCE MEMBERS OF MY EXTENDED FAMILY OWN SIMILAR GM SUVS. I ANSWERED NUMEROUS QUESTIONS ON THE PHONE. I PROVIDED PICTURES OF MY CAR TOTALLY ENGULFED IN FLAMES. GM ASSIGNED A CLAIM NUMBER TO MY REQUEST AND ENGAGED "ESIS GM" TO EVALUATE THE CAUSE OF THE FIRE. AFTER APPROXIMATELY 3 MONTHS, I RECEIVED A SHORT LETTER SAYING " THERE WAS NO EVIDENCE THAT SHOWS THERE IS A PRODUCT DEFECT THAT CAUSED THE FIRE". IT FURTHER SAID, "IF YOU BELIEVE YOU HAVE ADDITIONAL PROOFS SHOWING THERE WAS A PRODUCT DEFECT (S) THAT YOU WOULD LIKE GM TO LOOK AT, PLEASE SUBMIT THEM". THEY NEVER ANSWERED MY QUESTION OF WHY THE CAR BURNED. I HAD SENT THEM PICTURES OF THE CAR ENGULFED IN FLAMES IN THE MIDDLE OF THE INTERSTATE. THEY JUST BASICALLY LEFT IT ME TO SHOW PROOF OF PRODUCT DEFECTS AND TELL THEM WHY THE CAR BURNED RATHER THAN ANSWERING MY QUESTION. IN FACT, THEIR RESPONSE SAYING THERE WERE NO KNOW DEFECTS WAS LIKE SAYING THE TRAILBLAZER IS DESIGNED TO IGNITE AND BURN UPON IMPACT. *TR