NHTSA Complaint #10228245 — 2000 FORD EXPEDITION
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 10228245 |
| Vehicle | 2000 FORD EXPEDITION |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 75,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MS |
Consumer Description
I HAVE A 2000 EXPEDITION THAT IS EXPERIENCING ELECTRICAL FAILURE, DEAD BATTERY EVERY WEEK, CLICKING FROM UNDER THE DASH, LIGHTS FLASHING ON THE INTERIOR, RADIO/CLOCK LIGHTS FAIL, DRIVERS SIDE BACK SIDE WINDOW FAILS TO OPEN AND REAR WINDOW WIPER STOPPED WORKING. THE FLASHING, CLICKING AND OTHER VARIOUS ELECTRICAL QUIRKS HAPPEN AT RANDOM TIMES BUT THE DRAINED BATTERY HAPPENS EVERY WEEK. I CAN JUMP START THE TRUCK BUT WHEN IT SITS FOR A FEW DAYS UNDRIVEN AND I TRY TO START IT...DEAD BATTERY. I HAVE REPLACED THE BATTERY SEVERAL TIMES UNTIL I REALIZED IT WASN'T A FAULTY BATTERY, IT IS AN ELECTRICAL MALFUNCTION. I TOOK IT TO OUR LOCAL FORD DEALERSHIP TO HAVE IT CHECKED. I HAD ALSO INFORMED THEM OF THE LEAKING WINDSHIELDS/GEM MODULE PROBLEM I HAD READ ABOUT. THEY INFORMED ME THAT THEY HAD SEVERAL EXPEDITIONS SERVICED WITH THE SAME ELECTRICAL MALFUNCTIONS. THEY CALLED ME AND SAID IT WAS A DEAD BATTERY AFTER I DID THEIR JOB AND INFORMED THEM OF THE LEAKING WINDSHIELD/GEM MODULE. I ASKED THEM TO PLEASE CHECK THE MODULE AND WHATEVER ELSE WAS NEEDED TO FIX MY TRUCK. THEY LATER SAID THEY CHECKED IT AND FOUND NO CORROSION IN THE GEM MODULE. THEY ALSO SAID SINCE IT WASN'T "CODING" THEY HAD NO CLUE WHAT WAS CAUSING THE ELECTRICAL FAILURE. THEY SAID THIS WITHOUT FURTHER INVESTIGATION INTO OTHER POSSIBLE CAUSES SUCH AS MOISTURE IN THE KEYLESS ENTRY PAD WHICH IS KNOWN TO BE FAULTY AND A REPLACEMENT PART AVAILABLE. ALL THAT WAS DONE WAS TO PUT A NEW BATTERY IN MY TRUCK, TOLD MY PROBLEM WAS A DEAD BATTERY BECAUSE IT'S THEIR POLICY THAT WHEN A VEHICLE COMES IN FOR SERVICE, TO FIND THE MOST LOGICAL REASON FOR MALFUNCTION WHEN IT WONT CODE AND SENT HOME WITH A TRUCK THAT I KNOW WILL NOT START IN A WEEK, POSSIBLY CATCH FIRE DUE TO ELECTRICAL PROBLEMS, POSSIBLY KILL SOMEONE OR BURN MY HOUSE DOWN. *TR
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